Delivery

What are your UK delivery charges?

Please note that the following standard delivery charges apply for UK retail orders :

  • UK deliveries are undertaken by our courier: £9.00 for 1 case of 6 and £10 for 1 case of 12 (per address) and £7.00 per subsequent case provided that the wine is in stock and the order is received by 1pm.
  • We are happy to deliver to the  the Isle of Man, the Isle of Wight, Northern Ireland, the Shetlands, Orkneys and Channel Islands.  Unfortunately these charges are quite a lot higher.  We charge £19 per case 6 and £27 per case of 12.  Each additional case of 12 is £20.00
  • Guaranteed next day pre noon delivery or Saturday delivery before 12 noon is £30 per case of 6 or 12 and £10.00 per additional case.

When will I receive my shipment?

Orders received by 1pm for the majority of the UK will be despatched the same day subject to stock availability. Standard delivery timeframe is 48 hours - again, provided that the item is in stock.

If a particular wine is in high demand and is out of stock we will let you know when we take your order . In these rare cases we will advise you of the delivery time frame we can meet, or recommend an alternative wine.

Orders for Northern Ireland, Scilly Isles, Isle of Man, Scottish Highlands and the Orkneys – please allow 3-5 days.  It may also take longer to deliver to remote areas – including the following post codes: AB, BT, DD 8-11, HS, IV, KA 27-28, KW, PA20-23, 28-29, 31, 34, 41 onwards, PH8, 10, 16, 18 onwards, TR21-25, ZE.

If you need the wine for a particular date, or before a particular date please make sure you mention this to us when when placing your order.

Actual time of delivery is based upon 9am-5.30pm. We charge £30.00 per case 12 for a guaranteed next day delivery to standard UK destinations before 10.30am or for Saturday deliveries ( provided that the order is received by 1pm).

What if no one is home to meet the courier?

If no one is home, the courier will leave a card to say they tried to deliver. Alternatively, you may authorize the courier to leave the order in a certain place. When placing your order, please let us know if you want the courier to leave your order in a certain spot (e.g. at back door or in shed etc). IMPORTANT NOTE: if a request is made for wine to be left unattended we cannot be held responsible if the wine goes missing after the courier has delivered it.

Can I return the wine for any reason?

Yes, we are committed to giving you complete satisfaction. If you are not completely satisfied with any product, simply return it within 28 days of receiving it, and we will promptly issue a refund for the value of the item, or replace the product  free of charge (your choice).

It must be in a saleable condition in its original, undamaged packaging, and we will consider the overall condition when making a refund (this does not affect your statutory rights in the event of faulty goods).

If you intend to return any part of your order, please e-mail us at info @frenchwinecellars.co.uk.  Then return the goods along with a letter explaining why you are returning the product and enclose it with your shipment. Carefully secure and package the merchandise to prevent damage in transit (the package with remaining product must be returned).

If there are breakages in transit please save the merchandise and the package it arrived in and notify us immediately.

Please note: All exchanges or returns must be shipped  within 30 days of receiving your order together with a letter detailing why you are returning the product. Shipping and handling charges are NOT refundable unless the goods delivered were incorrect, damaged or faulty.

Shop4FrenchWine.co.uk is an online arm of Weald Wine Cellars. Our shop is located in Hawkhurst on the West Kent / East Sussex border and we are local wine merchants for Tenterden (Kent), Cranbrook (Kent), Ashford (Kent), Canterbury (Kent), Tunbridge Wells (Kent), Tonbridge (Kent), Sevenoaks (Kent), Maidstone (Kent), Battle (Sussex), Rye (Sussex), Hastings (Sussex), St Leonards (Sussex), Bexhill (Sussex), Eastbourne (Sussex), Lewes (Sussex), Hailsham (Sussex), Heathfield (Sussex), Wadhurst (Sussex)